Frequently Asked Questions

We are bonded and insured, and background checks are run against each person in each team we work with. This is one of the major benefits associated with using our business over an individual who may claim to take these precautions but does not.

Our Move In/Out cleaning is designed to prepare an apartment or house for a new tenant; there’s typically more room to be vacuumed, more baseboards to be detail cleaned, more cabinet and drawer space to be cleaned, light fixtures, etc. You can select it on our booking form under ‘extras’. Please keep in mind that cleaning inside the fridge and oven are separate from our regular and move out cleanings.

Typically it comes out to about 1 hour per bedroom for a team of 2, but varies largely based on size and how much cleaning is required.

Yes, all you need to do is leave a key/keypad code for us to get in and we’ll handle it from there. Some of our clients leave their key under a mat, in the mailbox, at a front-desk, trusted neighbor or somewhere else out of sight. If you book online just remember to tell us where the key will be in the instructions, otherwise just give us a call.

We accept all major credit cards and debit cards. We do not accept cash or checks. (If you’d like to tip your cleaner you may use cash however.)

We do have teams that use only green products. Just request that you’d like a full green team on the booking form or phone and we’ll make sure they’re sent to your home!

We bring all of the necessary supplies, including a vacuum and paper towels. If you have a preferred product to use (e.g. for wood floors) just let us know.

We work 7 days a week and start our first jobs at 7 am and finish around 6pm. We also offer after party and overnight office cleaning services. Let us know when and where and we will accommodate you.

We charge a flat $80 fee if the appointment is cancelled after 12pm the day before the cleaning appointment. Additionally, we charge a $80 flat fee if for any reason the cleaners are denied access to the home. (Forgot to leave a key, forgot to tell us gate code etc.)